Q: What does delivery cost?
A: Standard delivery is a flat rate of R75, no matter where you live in South Africa. We offer free delivery for orders over R950 (including VAT).
Q: When will I get my order?
A: Delivery will take place within 3 – 5 working days, between 08:00 – 17:00. If you are located in an outlying area (more than 200km from a city hub),delivery may take between 5-7 working days.
Q: Which days of the week do deliveries take place?
A: Deliveries are only done on weekdays, Monday – Friday, between 08:00 – 17:00.
Q: Do you deliver on public holidays?
A: Unfortunately not yet.
Q: Who will delivery my order?
A: A CourierIT courier will be the only supplier that we use to deliver to both offices and homes. Please do not accept orders from any other supplier unless notified by Ciro Coffee Boutique.
Q: Will I be called before delivery?
A: All first delivery attempts will be done without a phone call before delivery but a confirmation email, as well as an SMS, will be sent to you to inform you that your order has been shipped for delivery. If the first delivery is unsuccessful, a second delivery attempt will take place the next working day. You will also be notified of the second delivery attempt via SMS. Should there be 2 unsuccessful delivery attempts, we will notify you via SMS and make contact with the receiver.
Q: What happens if there is no one at home or at the office when you deliver?
A: As per the above, if the first delivery is unsuccessful, a second delivery attempt will take place the next working day. Only after 2 unsuccessful attempts will we make contact to try arrange an alternative delivery arrangement with you.
Q: How do I track my order online?
A: Once your order has been placed, we will send you a confirmation email updating you on the status of your order. We will also send you an SMS once your order has been shipped. You can track your order at any time by navigating to “Track my Order” (under the My Account section). Our tracking is divided into four Status of Delivery below, thus keeping you informed of your order throughout the delivery process:
- At the Warehouse;
- With the CourierIT Courier;
- Out on Delivery;
Please note: the delivery period only begins once your payment has been authorised.
Q: Where do I see a history of my orders?
A: You can view a history of your purchases / orders by navigating to “Order History” (under the My Accounts) section of this website.